As the name suggests, Ngage Live Chat is strictly a live chat platform. It is part of the Martindale Hubbell suite of products. So it integrates with Lawyers.com, Avvo.com. Additionally, it will integrate with your Facebook page, and any website you want to install it on. All of this allows potential clients to engage with your firm from a variety of sources at any time of the day.
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Who Ngage if For
Ngage Live Chat is a solid chat platform for attorneys who are simly looking to boost the amount of leads that come in the door. It is a great way to make your practice more accessible to potential clients who are browsing Lawyers.com, or Avvo.com. And if you are all-in on those platforms, this is likely a good fit for you. Many Client Relationship Management (CRM) platforms integrate with Ngage, which allows it to perform as an additional tool in your intake tool-chest.
However, there is not a lot of potential for customization of scripts or work-flows. This is essentially a one-size-fits-all live chat platform. They train the virtual Chat Receptionists with the intention of serving the most people. This is not the platform to use if you are trying to fully automate your intake.
Ngage Live Chat Features
Website
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ngagelive.com |
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Services Offered
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Starting Price
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— |
Free Trial
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✗ |
Software Integrations
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Live Receptionist
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✗ |
Receptionist Hours
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— |
Appointment Scheduling
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✗ |
Client Intake
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✗ |
Outbound Calls
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✗ |
Free Local or Toll-Free Phone Number
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✗ |
Additional Languages
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— |
Live Chat
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✓ |
Live Chat Hours
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24/7/365 |
Chat Tool
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✓ |
Chatbot
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✗ |
Call Routing
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Voicemail Transcription
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✗ |
Call Recording
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✗ |
Call Analytics
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Text Messaging
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✗ |
Additional Details about Ngage
Live Chat Pricing
Ngage is set-up on a pay-for-performance pricing model. Which means that you only pay when you receive a “qualified” lead. That is, after you pay the activation (or set-up) fee.
Martindale-Hubbell Associate Brand
The best thing Ngage Live Chat has going for it, is that it is part of the Martindale-Avvo brand family. This means that it integrates easily with Lawyers.com, Avvo.com, Captorra CRM software, and Martindale-Nolo. Although the integrated chat features feel a little dated, they are easy to use and straight-forward from a prospective client standpoint.
Facebook Messenger Integration
If you are using Ngage, likely, your goal is to simply maximize the number of leads you are generating per day. Which means you will probably be running ads on Facebook. To that end, Ngage offers an integration that will allow potential clients to live chat directly from your ad campaign.