LexReception is a virtual receptionist service for solos to large firms and everything in between. It offers appointment scheduling, CRM integration, and client intake services. Its receptionists are available 24/7/365 and their system is designed to help you grow and can scale according to your needs.
LexReception Highlights
365, rain or shine. Using a customized script unique to your firm, a team of receptionists will answer as many phone calls as you receive 365 days a year, seven days a week, 24-hours a day. This means your clients and potential clients will always talk to a real person, and not your voicemail, when they call you, even on holidays. This personal touch is invaluable and will help make your clients feel heard.
Comprehensive dashboard. LexReception’s proprietary dashboard provides an easy and intuitive user experience from both its web app or mobile app. From the dashboard, you can listen client phone calls with receptionists, review messages, make adjustments to your plan, and more.
Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.
LexReception Pricing
LexReception offers 3 pricing tiers:
- $199/175min/mo
- $349/350min/mo
- $599/700min/mo
There are no restrictions on the number of attorneys using these minutes. And, if you sign-up for a package in the middle of the month, the cost of your package will be prorated.
If none of these packages work for you, you can reach out to LexReception for more customized packages to better suit your needs.
LexReception Features
| LexReception | |
|---|---|
| Website | LexReception.com |
| Starting price | $199 per month for 175min |
| Free trial | No |
| Live receptionist | ✓ |
| Customizable greeting/script | ✓ |
| Live transfers/call forwarding | ✓ |
| Takes messages | ✓ |
| Voicemail | ✓ |
| Call overflow | ✓ |
| Client intake | ✓ |
| Outbound calls | ✓ |
| Appointment scheduling | ✓ |
| Use existing number | ✓ |
| Free local or toll-free number | ✓ |
| Real-time notifications | ✓ |
| Additional languages | Spanish |
| Hours | 24/7/365 |
Things You Might Want to Know
Free training. As part of your onboarding process, you will receive two trainings on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LexReception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.
Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are an addition $0.15 higher than your selected plan. Otherwise, you have the option to upgrade your plan for that month only instead. Also, you won’t be charged for calls 30-seconds or less.
Month-to-month. Contracts with LexReception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.
Who LexReception is for
This virtual receptionist service is a great fit for attorneys who want to make sure their clients are never sent to voicemail. With the scalability of LexReception and its option to customize packages, it’s well suited for solos to larger firms.
