LEX Reception offers virtual receptionists service catering specifically to lawyers. They integrate with many of the major cloud-based Client Resource Managers, and Law Practice Management Software providers. Their live chat, and basic phone services are available 24/7/365, and they even have their own video conferencing service.
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Who LEX Reception is for
With its always-on availability, LEX Reception is sure to help most any attorney who wants to keep client calls from going to voicemail. Additionally, its scalability and customization packages make it well suited for law firms of all sizes. LEX, however, is probably bests for attorneys who have (or are building) a robust client intake process.
On the other hand, with the ability to turn the service off and on at will, LEX could also be beneficial for attorneys who simply want to start taking Friday afternoons off.
LEX Reception Features
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Website
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www.lexreception.com |
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Services Offered
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Starting Price
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$150/month (50 minutes) |
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Free Trial
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✗ |
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Software Integrations
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Live Receptionist
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✓ |
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Receptionist Hours
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24/7/365 |
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Appointment Scheduling
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✓ |
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Client Intake
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✓ |
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Outbound Calls
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✓ |
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Free Local or Toll-Free Phone Number
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✓ |
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Additional Languages
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Live Chat
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✓ |
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Live Chat Hours
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24/7/365 |
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Chat Tool
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✓ |
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Chatbot
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✗ |
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Call Routing
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✓ |
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Voicemail Transcription
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✗ |
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Call Recording
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✓ |
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Call Analytics
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✓ |
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Text Messaging
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✗ |
Things You Might Want to Know
Free training. As part of your onboarding process, you will receive two trainings on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LEX Reception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.
Web chat tool. LEX offers webchat as a free add-on.
Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are an addition $0.15 higher than your selected plan. Otherwise, you have the option to upgrade your plan for that month only instead. Also, you won’t be charged for calls 30-seconds or less.
Month-to-month. Contracts with LEX Reception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.
Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.
Wonderful Customer Service
I am thoroughly impressed with LEX! My clients love the service and the operators leave careful messages. I’m so pleased with LEX’s proactive approach to service and billing. They regularly reach out to make sure that pronunciation and script details are correct. Also, they’re wonderfully fair and mindful of your actual use. LEX proactively pursued a change to my plan that created substantial savings for my practice. I’m a true fan!
Pleased With Service
Has been a major help to our whole firm, especially since Covid.
Great onboarding experience!
I just signed up with Lex and am extremely impressed with the onboarding experience. My contact person made the process very easy for me which I appreciated being totally overwhelmed with work. I look forward to benefitting from their services.
Excellent Customer Experience
We’ve tried a lot of Virtual Reception services, and Lex has been the best value. They have all the features and integrations we need. The app for iOS is well-built and also pushes notifications to my Apple Watch so I can keep an eye on all the new leads coming in wherever I am. They charge by the minute, which makes them much more affordable for us as we tend to have short calls that need to be routed rather than a long intake script. They take feedback well, but our script is not very complicated. It really comes down to working with them to build out the script you need, so send them an e-mail anytime and they will help you get set up. They are a legal vertical niche of the larger company Anywhere.co, which means you get the best of both a small team and a larger company that knows outsourcing really well (similar to how LawPay is a legal niche of Affinipay). We’ve been with them for 2 years, and have been quite happy with the service. The price and value can’t be beat!
Exceeded Expectations and continue to excell
I have had nothing but positive experiences with Lex. From the dedication from tech support to the positive comments from my clients and potential clients. While I’m not deceptive about using a service, most my callers assume there is a person sitting at a reception desk in my lobby. Well done.