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LEX Reception

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LEX Reception Rating:
4.8/5

Features

  • Customer Experience & Support - 9.25/10
    9.3/10
  • Pricing & Value - 9/10
    9/10
  • Innovation & Future-Proofing - 9/10
    9/10
Comments Rating 5 (2 reviews)
Details

Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Community Rating: 5/5 (based on 2 ratings)

The community rating is based on the average of the community reviews below.

Composite Rating: 4.8/5

The composite rating is a weighted average of our rating and the community ratings below.

LEX Reception offers virtual receptionists service catering specifically to lawyers. They integrate with many of the major cloud-based Client Resource Managers, and Law Practice Management Software providers. Their live chat, and basic phone services are available 24/7/365, and they even have their own video conferencing service.

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Who LEX Reception is for

With its always-on availability, LEX Reception is sure to help most any attorney who wants to keep client calls from going to voicemail. Additionally, its scalability and customization packages make it well suited for law firms of all sizes. LEX, however, is probably bests for attorneys who have (or are building) a robust client intake process.

On the other hand, with the ability to turn the service off and on at will, LEX could also be beneficial for attorneys who simply want to start taking Friday afternoons off.

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LEX Reception Features

Website
 www.lexreception.com
Services Offered
  • Chat
  • Virtual Receptionist
Starting Price
 $199 per month for 175 minutes (the first 30 calls per month that are under 30 seconds are free of charge)
Free Trial
✗
Software Integrations
  • Clio Grow
  • Clio Manage
  • Google Voice
  • HubSpot
  • Lawmatics
  • Lexicata
  • PracticePanther
  • Zapier
  • Zoho
Virtual Receptionist Features
While all virtual receptionist services include a live receptionist and allow you to use your own phone number, some offer additional features like appointment scheduling or client intake. Availability varies, as well. Some virtual receptionists are available 24/7/365, while others are available during business hours (usually extended to accommodate multiple North American time zones) with voicemail outside of those hours.
Live Receptionist
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
✓
Receptionist Hours
 24/7/365
Appointment Scheduling
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
✓
Client Intake
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
✓
Outbound Calls
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
✓
Free Local or Toll-Free Phone Number
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
✓
Additional Languages
  • Spanish
Chat Features
There are two kinds of chat offerings: live chat and chatbots. Both can be hosted on your website so that visitors can contact your firm by typing rather than calling. Live chat means a real person is available to chat with visitors, like a virtual receptionist for text-based messaging. A chatbot, on the other hand, offers pre-scripted responses to visitors' input, sometimes with the help of AI.
Live Chat
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
✓
Live Chat Hours
 24/7/365
Chat Tool
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
✓
Chatbot
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
✗
Phone Features
A hosted phone solution allows you to move your entire phone system to the cloud. It can also come with advanced call routing options, call recording, analytics, and more.
Call Routing
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
✓
Voicemail Transcription
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
✗
Call Recording
"This call may be recorded for quality control purposes." Only if you want to, of course.
✓
Call Analytics
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
✓
Text Messaging
Send and receive text messages using your business phone system.
✗

Things You Might Want to Know

Free training. As part of your onboarding process, you will receive two trainings on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LEX Reception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.

Web chat tool. LEX offers webchat as a free add-on.

Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are an addition $0.15 higher than your selected plan. Otherwise, you have the option to upgrade your plan for that month only instead. Also, you won’t be charged for calls 30-seconds or less.

Month-to-month. Contracts with LEX Reception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.

Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.

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Page edited by the Lawyerist editorial team. Last updated January 6th, 2021.

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2 LEX Reception Community Reviews

Leave a Review

  1. nickp Nicholas P. says:
    December 16, 2020 at 8:26 pm

    Excellent Customer Experience

    We’ve tried a lot of Virtual Reception services, and Lex has been the best value. They have all the features and integrations we need. The app for iOS is well-built and also pushes notifications to my Apple Watch so I can keep an eye on all the new leads coming in wherever I am. They charge by the minute, which makes them much more affordable for us as we tend to have short calls that need to be routed rather than a long intake script. They take feedback well, but our script is not very complicated. It really comes down to working with them to build out the script you need, so send them an e-mail anytime and they will help you get set up. They are a legal vertical niche of the larger company Anywhere.co, which means you get the best of both a small team and a larger company that knows outsourcing really well (similar to how LawPay is a legal niche of Affinipay). We’ve been with them for 2 years, and have been quite happy with the service. The price and value can’t be beat!

  2. Avatar Christopher B. says:
    April 11, 2020 at 4:25 am

    Exceeded Expectations and continue to excell

    I have had nothing but positive experiences with Lex. From the dedication from tech support to the positive comments from my clients and potential clients. While I’m not deceptive about using a service, most my callers assume there is a person sitting at a reception desk in my lobby. Well done.

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