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LexReception offers a discount to new customers through our Affinity Benefits program. The details of this discount are only available to members. Learn more about the Affinity Benefits program or if you are a member of Insider or Lab.

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LexReception

LexReception is a 24/7/365 virtual receptionist service for solos to large firms and everything in between, with appointment scheduling, CRM integration, and client intake services.

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LexReception Rating:
4.5/5

Features

  • Customer Experience & Support - 9.25/10
    9.3/10
  • Pricing & Value - 9/10
    9/10
  • Innovation & Future-Proofing - 9/10
    9/10
Comments Rating 0 (0 reviews)
Details

Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Who LexReception is for

LexReception is a great fit for attorneys who want to make sure their clients are never sent to voicemail. With the scalability of LexReception and its option to customize packages, it’s well suited for solos to larger firms.

LexReception Features

Website
www.lexreception.com
Starting Price
$199 per month for 175 minutes
Free Trial
Live Receptionist
Although they are called "virtual" receptionists, the person answering the phone is, in fact, a real person.
Customizable Greeting/Script
You should be able to customize your greeting, at a minimum, and you may be able to include a script for different practice areas, phone lines, etc.
Warm Transfers
A warm (or "live") transfer means your receptionist can call you to see if you are available to take the call before transferring it to you.
Takes Messages
You can have your receptionist take a message instead of sending callers to voicemail.
Voicemail
Your receptionist service can host your voicemail box.
Call Overflow
If your staff are sometimes overwhelmed by calls, your receptionist could handle just the overflow, meaning they can answer after a set number of rings or outside your office hours, instead of having your calls go to voicemail.
Client Intake
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
Outbound Calls
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
Appointment Scheduling
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
Use Your Existing Number
Free Local or Toll-Free Phone Number
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
Real-Time Notifications
Notifications may come in through an app, text message, email, or a website.
Additional Languages
  • Spanish
Hours
24/7/365

Things You Might Want to Know

Free training. As part of your onboarding process, you will receive two trainings on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LexReception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.

Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are an addition $0.15 higher than your selected plan. Otherwise, you have the option to upgrade your plan for that month only instead. Also, you won’t be charged for calls 30-seconds or less.

Month-to-month. Contracts with LexReception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.

Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.

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