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Who Back Office Betties Is For
Given its extensive options for customizing the service to fit your firm, Back Office Betties is a Virtual Receptionist service well suited for small law firms of up to 10 people. It is especially suited for attorneys who want an unlimited plan. But if you are a larger firm or require round-the-clock receptionists, Back Office Betties probably is not the right fit for your firm.
Back Office Betties Features
Website
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backofficebetties.com |
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Services Offered
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Starting Price
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$299/month for 100 minutes |
Free Trial
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Software Integrations
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Live Receptionist
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Receptionist Hours
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5am–5pm Pacific/8am–8pm Eastern, Monday–Friday |
Appointment Scheduling
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Client Intake
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Outbound Calls
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Free Local or Toll-Free Phone Number
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Additional Languages
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Live Chat
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Live Chat Hours
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5am–5pm Pacific/8am–8pm Eastern, Monday–Friday |
Chat Tool
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Chatbot
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Call Routing
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Voicemail Transcription
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Call Recording
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Call Analytics
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Text Messaging
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Things You Might Want To Know
No charge for calls under 15 seconds. This is protection against robocalls, wrong numbers, hang-ups, or quick calls so they won’t take away minutes from your plan.
Dedicated team. Each law firm is assigned a team of 4–8 receptionists, depending on the plan.
Betties Legal Academy. All future Betties are specially trained by legal professionals and must pass a 2-week legal training program before working with their attorney clients. Betties Legal Academy features courses focused on legal terminology and common legal issues so Betties can speak knowledgeably to you and your clients. All receptionists must pass this course with a 100% grade before they start working with attorneys. They also have to pass a quiz about your law firm and goals for working with Back Office Betties before they can start taking and making calls for your practice.
Unlimited option. For a premium price of $1,599/month, Back Office Betties offers an unlimited plan. That means unlimited minutes, plus up to two hours of virtual assistant time for additional tasks, for firms of 5 employees.
Administrative Staff. In addition to receptionists duties, Betties can also schedule appointments, handle payment processing, and tackle other administrative work you might need.