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Back Office Betties

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Back Office Betties Rating:
4.5/5

Features

  • Customer Experience & Support - 9.5/10
    9.5/10
  • Pricing & Value - 9.25/10
    9.3/10
  • Innovation & Future-Proofing - 8.5/10
    8.5/10
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Details

Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Back Office Betties is a Virtual Receptionist and Virtual Assistant company focused specifically on the legal field. They offer bi-lingual services, webchat, and integrate with many of the most common CRMs and LPMSs. If you are a solo or small firm who wants personalized service, Back Office Betties may be worth your review.

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Who Back Office Betties Is For

Small law firms of up to 10 people will likely find Back Office Betties the most helpful. They have extensive customizability, and are equipped to handle administrative tasks, like email organization, in addition to regular receptionist services. Attorneys whose clients do not expect around-the-clock telephone communication (like Estate Planners, Family Lawyers, or Transactional Attorneys), will certainly find them the most helpful. Although, they could easily be used as a supplement to online lead generation.

Alternatively, larger firms, and those who rely on always-on responses to Potential New Client inquiries, will likely want to look elsewhere. As will those who are looking for large-scale services like vetting a Class.

Back Office Betties Features

Website
 backofficebetties.com
Services Offered
  • Chat
  • Virtual Receptionist
Starting Price
 $299/month for 100 minutes
Free Trial
✓
Software Integrations
  • Acuity
  • AppointmentCore
  • Calendly
  • ClientRock
  • Clio
  • LawPay
  • Lexicata
  • Microsoft Bookings
  • MyCase
  • PracticePanther
  • SetMore
  • Slack
Virtual Receptionist Features
While all virtual receptionist services include a live receptionist and allow you to use your own phone number, some offer additional features like appointment scheduling or client intake. Availability varies, as well. Some virtual receptionists are available 24/7/365, while others are available during business hours (usually extended to accommodate multiple North American time zones) with voicemail outside of those hours.
Live Receptionist
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
✓
Receptionist Hours
 5am–5pm Pacific/8am–8pm Eastern, Monday–Friday
Appointment Scheduling
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
✓
Client Intake
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
✓
Outbound Calls
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
✓
Free Local or Toll-Free Phone Number
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
✓
Additional Languages
  • Spanish
Chat Features
There are two kinds of chat offerings: live chat and chatbots. Both can be hosted on your website so that visitors can contact your firm by typing rather than calling. Live chat means a real person is available to chat with visitors, like a virtual receptionist for text-based messaging. A chatbot, on the other hand, offers pre-scripted responses to visitors' input, sometimes with the help of AI.
Live Chat
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
✓
Live Chat Hours
 5am–5pm Pacific/8am–8pm Eastern, Monday–Friday
Chat Tool
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
✗
Chatbot
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
✗
Phone Features
A hosted phone solution allows you to move your entire phone system to the cloud. It can also come with advanced call routing options, call recording, analytics, and more.
Call Routing
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
✓
Voicemail Transcription
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
✗
Call Recording
"This call may be recorded for quality control purposes." Only if you want to, of course.
✓
Call Analytics
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
✗
Text Messaging
Send and receive text messages using your business phone system.
✗

Additional Details

Dedicated team

The Betties assign each law firm a team of 4–8 receptionists, depending on the plan. This team assists a set of around 200 firms. Or, if you’re in the Unlimited plan, 40 firms. Either way, you’re particular receptionists should be familiar with your practice.

All future Betties are specially trained by legal professionals and must pass a 2-week legal training program before working with their attorney clients. Betties Legal Academy features courses focused on legal terminology and common legal issues so Betties can speak knowledgeably to you and your clients. All receptionists must pass this course with a 100% grade before they start working with attorneys. They also have to pass a quiz about your law firm and goals for working with Back Office Betties before they can start taking and making calls for your practice.

Back Office Betties Pricing

Back Office Betties offers four different pricing tiers. As is pretty standard, these are based on the amount of minutes you use. Each increase in tier reduces your per-minute pricing. Keep in mind, however, that only the Unlimited tier has certain integrations.

Unlimited Pricing

For a premium price of $1,599/month, Back Office Betties offers an unlimited plan. That means unlimited minutes, plus up to two hours of virtual assistant time for additional tasks, for firms of 5 employees.

Administrative Staff

In addition to receptionists duties, Betties can also schedule appointments, handle payment processing, and tackle other administrative work you might need. This is helpful for solo attorneys who need help with their inbox, or larger firms who are looking for Potential New Client outreach.

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Page edited by the Lawyerist editorial team. Last updated May 19th, 2021.

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