Back Office Betties is a Virtual Receptionist and Virtual Assistant company focused specifically on the legal field. They offer bi-lingual services, webchat, and integrate with many of the most common CRMs and LPMSs. If you are a solo or small firm who wants personalized service, Back Office Betties may be worth your review.
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Who Back Office Betties Is For
Small law firms of up to 10 people will likely find Back Office Betties the most helpful. They have extensive customizability, and are equipped to handle administrative tasks, like email organization, in addition to regular receptionist services. Attorneys whose clients do not expect around-the-clock telephone communication (like Estate Planners, Family Lawyers, or Transactional Attorneys), will certainly find them the most helpful. Although, they could easily be used as a supplement to online lead generation.
Alternatively, larger firms, and those who rely on always-on responses to Potential New Client inquiries, will likely want to look elsewhere. As will those who are looking for large-scale services like vetting a Class.
| Pros | Cons |
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| Unlimited Tier | Not Available 24/7 |
| Administrative Services | Additional Charge for Team Members |
| Warm Transfers | Not for High Volume |
Back Office Betties Features
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Website
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backofficebetties.com |
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Services Offered
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Starting Price
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$309/month for 100 minutes (Billed Monthly) |
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Free Trial
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Software Integrations
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Live Receptionist
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✓ |
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Receptionist Hours
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5am–5pm Pacific/8am–8pm Eastern, Monday–Friday |
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Appointment Scheduling
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Client Intake
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Outbound Calls
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✓ |
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Free Local or Toll-Free Phone Number
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Additional Languages
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Live Chat
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Live Chat Hours
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5am–5pm Pacific/8am–8pm Eastern, Monday–Friday |
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Chat Tool
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Chatbot
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Call Routing
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Voicemail Transcription
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Call Recording
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Call Analytics
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Text Messaging
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Back Office Betties FAQs
As of this review, Back Office Betties offers four different pricing tiers starting at $309 per month (billed monthly). As is pretty standard, these are based on the amount of minutes you use. Each increase in tier reduces your per-minute pricing. Keep in mind, however, that only the Unlimited tier has certain integrations.
For a premium price of $1,599/month, the Betties offer an unlimited plan. That means unlimited minutes, plus up to two hours of virtual assistant time for additional tasks, for firms of 5 employees.
Back Office Betties offers Virtual Receptionists services, live web chat, and basic administrative duties. This includes making outgoing calls to potential new clients, scheduling appointments, and processing payments.
No, law firms will work with their existing phone provider to forward phone calls to a business number provided by the Betties. This affords law firms a tremendous amount of control over when calls are sent to their virtual receptionists.
As of this review, Back Office Betties has an integration with Clio Grow at every pricing tier. However, at the “Racing Unlimited” tier, the receptionist will log-into your Clio, RocketMatter, or MyCase account to schedule consultations and create leads.
Yes, the Betties have a team of Spanish speaking virtual receptionists that can take in-bound or make out-bound calls.
Yes, they offer a web-app where your firm can keep track of it’s information and usage.
Yes. They only serve the legal field. Specifically, they are focused on small to medium-sized law firms.
The Betties are available from 5am to 5pm PST.
Yes. Back Office Betties offers some basic assistant services, including outbound calling and email organization (at certain tiers).
Additional Details
Back Office Betties Demo
Dedicated team
The Betties assign each law firm a team of 4–8 receptionists, depending on the plan. This team assists a set of around 200 firms. Or, if you’re in the Unlimited plan, 40 firms. Either way, your particular receptionists should be familiar with your practice.
Betties Legal Academy
All future Betties are specially trained by legal professionals and must pass a 2-week legal training program before working with their attorney clients. Betties Legal Academy features courses focused on legal terminology and common legal issues so Betties can speak knowledgeably to you and your clients. All receptionists must pass this course with a 100% grade before they start working with attorneys. They also have to pass a quiz about your law firm and goals for working with Back Office Betties before they can start taking and making calls for your practice.
