Podium Rating: 4/5
Features
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Customer Experience & Support - 8/10
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Pricing & Value - 8/10
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Security - 8/10
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Innovation & Future-Proofing - 8/10
8/10
Details
Rating Breakdown
Our Rating: 4/5
Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.
Who is Podium For?
Any size law firm can use this as their reputation management platform, but small and solo firms would benefit from some automation. Those attorneys likely do not have the time to encourage clients to leave reviews and to monitor multiple review sites. Podium automates much of this process, but small firms will need to assess whether it is worth paying for Podium to get that automation.
Podium Features
Website | www.podium.com |
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Starting Cost | Custom |
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Dashboard A dashboard lets you see a variety of information on a single screen. For reputation management software, a dashboard lets you see all your reviews from multiple websites, manage your online reviews, and track key metrics. | ✓ |
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Reporting Reporting tools help you see aggregate data about your firm's performance on various review sites. Reports include things like tracking review performance over time, your top review sources, and your rank by location. | ✓ |
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Review Sites Aggregation This means that the reputation management software combines data from multiple review sites and presents it to you in a unified inbox so you do not need to track reviews on a site-by-site basis. | ✓ |
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Benchmarks This means you can set reputation performance benchmarks and the software will track them. This can include things like average rating, number of reviews, and how quickly reviews are posted after you close a matter. | ✓ |
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Notifications This means the reputation management software will notify you about events such as a new review being published. Notifications can occur within the program itself or by sending you a text or email. | ✓ |
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Apps | |
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Surveys Surveys let you assess whether a client was satisfied with the help they received from your firm. Some programs will allow you to conduct surveys via a number of channels, such as SMS and email. | ✗ |
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Consolidated Updates Update your contact information across all the review sites you are monitoring rather than requiring you to update each site manually. | ✓ |
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Automated Text Message Follow-Ups Reputation management software can include ways to generate reviews by automatically text or email clients to ask them to leave your firm a review after you have closed out their matter. | ✓ |
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Live Chat Does the software allow you to chat with users directly through other platforms such as Facebook? | ✓ |
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Software Integrations | |
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Open API An open API means that the program has an application programming interface that will allow it to directly integrate with other software programs such your firm's timekeeping, accounting, or custom relationship management software. | ✓ |
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Things You Might Want to Know about Podium
Multiple site monitoring. Law firm reviews now appear on dozens of general-interest sites such as Facebook and Yelp and several lawyer-specific sites such as Avvo. These sites aggregate consumer responses and provide a way for consumers to connect directly to potential providers. As we noted in the Small Firm Roadmap, this means any consumer can go directly to Google or Avvo and fully research your firm long before they interact with you.
That means it is important to keep an eye on several different sites and make sure you are generating reviews on those sites and responding to less-than-favorable ones. Podium helps centralize all those reviews with a “Podium Interaction Platform” where you can respond to reviews without going to several different locations.
Automation. When it comes to reviews, volume matters. Having few to no reviews on popular sites can lead to potential clients overlooking your firm. Podium solves this by automating the process of asking clients for reviews. The SMS text feature sends a Facebook or Google review link directly to a potential reviewer. The link eliminates guesswork about how or where to leave a review.
