broadly logo

Broadly

Broadly Rating:
4/5

Features

  • Customer Experience & Support - 8/10
    8/10
  • Pricing & Value - 8/10
    8/10
  • Security - 8/10
    8/10
  • Innovation & Future-Proofing - 8/10
    8/10
8/10
Comments Rating 0 (0 reviews)
Details

Rating Breakdown

Our Rating: 4/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Who is Broadly For?

With a focus on boosting SEO and embedding chat on your firm’s websites, Broadly could be a good fit for a newer firm that is looking to build its web presence.

Broadly Features

Website
broadly.com
Starting Cost
Custom
Dashboard
A dashboard lets you see a variety of information on a single screen. For reputation management software, a dashboard lets you see all your reviews from multiple websites, manage your online reviews, and track key metrics.
Reporting
Reporting tools help you see aggregate data about your firm's performance on various review sites. Reports include things like tracking review performance over time, your top review sources, and your rank by location.
Review Sites Aggregation
This means that the reputation management software combines data from multiple review sites and presents it to you in a unified inbox so you do not need to track reviews on a site-by-site basis.
Benchmarks
This means you can set reputation performance benchmarks and the software will track them. This can include things like average rating, number of reviews, and how quickly reviews are posted after you close a matter.
Notifications
This means the reputation management software will notify you about events such as a new review being published. Notifications can occur within the program itself or by sending you a text or email.
Apps
  • Android
  • iOS
Surveys
Surveys let you assess whether a client was satisfied with the help they received from your firm. Some programs will allow you to conduct surveys via a number of channels, such as SMS and email.
Consolidated Updates
Update your contact information across all the review sites you are monitoring rather than requiring you to update each site manually.
Automated Text Message Follow-Ups
Reputation management software can include ways to generate reviews by automatically text or email clients to ask them to leave your firm a review after you have closed out their matter.
Live Chat
Does the software allow you to chat with users directly through other platforms such as Facebook?
Software Integrations
  • Clio
  • Constant Contact
  • FreshBooks
  • MailChimp
  • QuickBooks
Open API
An open API means that the program has an application programming interface that will allow it to directly integrate with other software programs such your firm's timekeeping, accounting, or custom relationship management software.

Leave a Review