Birdeye Rating: 4/5
Features
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Customer Experience & Support - 8/10
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Pricing & Value - 8/10
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Security - 8/10
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Innovation & Future-Proofing - 8/10
8/10
Details
Rating Breakdown
Our Rating: 4/5
Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.
Who is BirdEye For?
With robust survey and benchmarking tools, BirdEye may be a good fit for a data-driven firm but a small firm would need to balance the cost of the platform against the insights that data could provide.
Birdeye Features
Website | birdeye.com |
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Starting Cost | $200/month |
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Dashboard A dashboard lets you see a variety of information on a single screen. For reputation management software, a dashboard lets you see all your reviews from multiple websites, manage your online reviews, and track key metrics. | ✓ |
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Reporting Reporting tools help you see aggregate data about your firm's performance on various review sites. Reports include things like tracking review performance over time, your top review sources, and your rank by location. | ✓ |
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Review Sites Aggregation This means that the reputation management software combines data from multiple review sites and presents it to you in a unified inbox so you do not need to track reviews on a site-by-site basis. | ✓ |
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Benchmarks This means you can set reputation performance benchmarks and the software will track them. This can include things like average rating, number of reviews, and how quickly reviews are posted after you close a matter. | ✓ |
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Notifications This means the reputation management software will notify you about events such as a new review being published. Notifications can occur within the program itself or by sending you a text or email. | ✓ |
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Apps | |
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Surveys Surveys let you assess whether a client was satisfied with the help they received from your firm. Some programs will allow you to conduct surveys via a number of channels, such as SMS and email. | ✓ |
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Consolidated Updates Update your contact information across all the review sites you are monitoring rather than requiring you to update each site manually. | ✓ |
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Automated Text Message Follow-Ups Reputation management software can include ways to generate reviews by automatically text or email clients to ask them to leave your firm a review after you have closed out their matter. | ✓ |
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Live Chat Does the software allow you to chat with users directly through other platforms such as Facebook? | ✓ |
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Software Integrations | — |
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Open API An open API means that the program has an application programming interface that will allow it to directly integrate with other software programs such your firm's timekeeping, accounting, or custom relationship management software. | ✓ |
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Things You Might Want to Know About BirdEye
Surveys. BirdEye allows you to create surveys to assess client satisfaction. Those surveys can be sent via email, SMS, or a social media channel. The survey tool doesn’t require any coding expertise and guides the user through setting up different types of questions, including multiple-choice, short answer, and ratings.
While you can set up fairly elaborate surveys for desktop use, BirdEye also lets you create mobile-optimized surveys to get quick feedback from your clients. When the user finishes a survey, they are presented with a request for a review on major platforms such as Google and Facebook.
Google Local optimization. BirdEye provides a reputation management platform that monitors online reviews and also works to help firms rank higher in Google’s local listings with a “micro-site” optimized for Google indexing.
Share reviews on your website. BirdEye also allows you to easily share reviews from clients directly to your firm’s website, Facebook page, or Twitter account.
Insights. Firms can collect a good deal of data with BirdEye’s survey and review monitoring tools. BirdEye then packages that data to help a law firm spot trends in client satisfaction and dissatisfaction. It does so by reviewing keywords in reviews and surveys and looking for patterns. This can help a firm make data-driven changes in how it serves clients.
