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Ooma Office Review: Remote Office & VoIP For Lawyers

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Lawyerist Rating for Ooma

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Rating Breakdown

Our Rating: 4.1/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.1/5

Overview
Featured Rating

What is Ooma Office?

Ooma Office is a cloud-based VOIP phone system that enables businesses to replace their traditional land lines with a reliable, easy-to-manage phone system in the cloud, and familiar physical phones. It gives firms the reliability of a full traditional phone system plus the flexibility of VOIP technology with advanced features like automated call routing, SMS text messaging, call recording, spam blocking, and more.

Starting Cost: 19.95

Pros
  • Soft Phones
  • Voicemail Transcription
  • Built-in Fax
Cons
  • Lack of Integrations
  • Weak Reporting
  • Not Specific to Legal
Overview
Featured Ratings

Ooma Office Review: Remote Office & VoIP For Lawyers Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
Featured Rating
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Ooma Office Review: Remote Office & VoIP For Lawyers Video

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Product Details

Website
https://ooma.com
Apps
  • Android
  • iOS
  • MacOS
  • Windows
Additional Featrues

Core Features

For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Number Porting

Are you able to transfer your existing numbers to the Provider?

Auto Attendant

Most Providers allow you to set-up a custom greeting and caller guide..

Call Recording

Does the Provider allow you to record phone calls?

Conference Calling

Are you able to make calls to multiple recipients at the same time?

Conference Room (Bridge)

Can you host multiple-user call-in conference rooms?

Voicemail

Can users set-up their own personalized voicemail inboxes?

Intercom

Can you page other individuals on the VoIP system?

Paging

Can you make announcements to multiple users at the same time?

Presence Indicator

Will the system allow you to indicate whether team members are currently on another line?

HD Call Quality

Does the service provide constant HD quality?

Call Forwarding

Does the Provider allow you to forward your business phone number to your cell phone or other phone line?

Call Management

Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?

Caller ID

Does the Provider show the Caller ID of the incoming caller?

Call Parking

Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.

Call Transfer

Can users transfer calls from one extension directly to another?

Call Waiting

Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?

Custom Call Routing

Are you able to set-up automatic menu options for incoming calls?

Custom Schedules

Can you route/restrict calls based on the date and time you receive them?

Do Not Disturb

Can individual users set their incoming calls to go directly to VM, or route elsewhere?

Emergency Services

Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?

Extensions

Can you set up separate extensions for individual users, and use them to communicate internally?

E2E Encryption

Does the provider use true End-to-End Encryption for all calls and at all times?

Web App/Portal

Does the provider give you access to your information via a web application?

Visual Voicemail

Can you access and review your voicemail messages through an app or online account?

Voicemail-to-Email

Can you have voicemail messages transcribed to email?

Hot Desking

Does your user phone number and features follow you to different devices that you log into?

Ring Groups

Can you set-up specific groups to alert to incoming phone calls?

Business Alert

Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

Compare Ooma Office Similar Products

Select another product to compare:

Ooma Office

4.1/5

ooma logo
Pros
  • Soft Phones
  • Voicemail Transcription
  • Built-in Fax
Cons
  • Lack of Integrations
  • Weak Reporting
  • Not Specific to Legal

Corvum

4.5/5

corvum logo
Pros
  • Text Built-in
  • Call Tracking
  • Clio Integration
Cons
  • Lack of Integrations
  • Expensive
  • No Video Service
Read Corvum Review

RingCentral

4.7/5

RingCentral logo
Pros
  • Video Built-in
  • Text Built-in
  • Integrations
Cons
  • Not Specific to Legal
  • Expensive
  • Not for Solos
Read RingCentral Review

8x8

4.4/5

8x8 logo in red
Pros
  • Video Built-in
  • Text Built-in
  • Integrations
Cons
  • No Voicemail Transcription
  • Not Specific to Legal
  • No Hot-desking
Read 8x8 Review

Additional Details about Ooma Office

30 days risk free, and no contracts. While Ooma Office does not offer a free trial, if you decide it’s not for you in the first 30 days, you can get a refund, no questions asked. And Ooma does not require a long-term contract, so you aren’t locked in.

Mobile calling. In order to make phone calls with Ooma from your mobile phone (so that your business phone number shows up in caller ID), you will need to use the Ooma app.

Not exactly a virtual receptionist. Ooma calls one of its features Virtual Receptionist, but it’s not the same as the other virtual receptionists we’ve reviewed. There is no person who picks up the phone for incoming calls. Instead, Ooma’s Virtual Receptionist feature allows you to “automate how you manage incoming calls” by creating phone trees and routing calls. Which might be something you want even though we usually use virtual receptionist to mean something else.

Who Ooma is for. As a VOIP provider, Ooma is suitable for cost-conscious firms seeking truly portable communications. The company’s offerings are competitive with larger rivals but at a lower cost. While not legal-specific, the company has experience serving law firm customers. Some internet communication platforms take a “kitchen sink” approach, offering phone, fax, texting, and web meetings. Oooma does not do that. It provides features one traditionally associates with a telephone: phone calls, voicemail, and fax. Each user costs only $20/mo. Moving up to $25/mo adds text messaging and Google/Microsoft 365 integrations. 

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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