In this episode with Chris Voss, we talk about compromise, listening and empathy as a martial art, and a few more tips and tricks on negation from Chris’s book, Never Split the Difference.
Chris Voss is the CEO & Founder of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It.
He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.
Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping.
You can follow Chris on Twitter and LinkedIn.
Thanks to TextExpander, ARAG, Ooma, and Ruby Receptionists for sponsoring this episode!
Get Chris’s book Never Split the Difference here.
You can text “fbiempathy” to 22828 to sign up for Chris’s newsletter.
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