In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
Michel Falcon is an entrepreneur, advisor, and international keynote speaker who leverages his People-First Culture™ philosophy to create customer experience, employee engagement and company culture strategies to grow businesses. He and his business partners operate a portfolio of restaurants and venues in downtown Toronto. Their venues have grown to earn tens of millions of dollars in revenue with more than one hundred and fifty employees in less than two years.
You can get Michel’s book, People-First Culture: Build a Lasting Business By Shifting Your Focus From Profits to People here.
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