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LEX Reception
Lawyerist Rating for LEX
Rating Breakdown
Our Rating: 4.5/5
Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.
Community Rating: 4.3/5 (based on 6 ratings)
The community rating is based on the average of the community reviews below.
Composite Rating: 4.4/5
The composite rating is a weighted average of our rating and the community ratings below.
4.4/5
What is LEX Reception?
LEX Reception offers virtual receptionist services catering specifically to lawyers. They integrate with many of the major cloud-based Client Resource Managers and Law Practice Management Software providers. Their live chat and basic phone services are available 24/7/365, and they even have their own video conferencing service.
Starting Cost:
- Administrative Services
- Easy setup
- Multi-lingual
- Not for High Volume
- No Voicemail Transcription
LEX Reception Features
Customer Experience & Support
/5
Price & Value
/5
Security
/5
Innovation & Future-Proofing
/5
Excessive Errors and Delayed Response Time
I have been using Lex Reception for a few years now, and while there has always been issues with individual agents making errors, errors now occur multiple times each day and the response from Lex Reception is poor. They have offered to credit one call to my account ($17) while meanwhile I spend several hundreds of dollars each month to lose clients and increase staff time due to their poor handling of calls. I will be switching services.
Wonderful Customer Service
I am thoroughly impressed with LEX! My clients love the service and the operators leave careful messages. I’m so pleased with LEX’s proactive approach to service and billing. They regularly reach out to make sure that pronunciation and script details are correct. Also, they’re wonderfully fair and mindful of your actual use. LEX proactively pursued a change to my plan that created substantial savings for my practice. I’m a true fan!
Pleased With Service
Has been a major help to our whole firm, especially since Covid.
Great onboarding experience!
I just signed up with Lex and am extremely impressed with the onboarding experience. My contact person made the process very easy for me which I appreciated being totally overwhelmed with work. I look forward to benefitting from their services.
Excellent Customer Experience
We’ve tried a lot of Virtual Reception services, and Lex has been the best value. They have all the features and integrations we need. The app for iOS is well-built and also pushes notifications to my Apple Watch so I can keep an eye on all the new leads coming in wherever I am. They charge by the minute, which makes them much more affordable for us as we tend to have short calls that need to be routed rather than a long intake script. They take feedback well, but our script is not very complicated. It really comes down to working with them to build out the script you need, so send them an e-mail anytime and they will help you get set up. They are a legal vertical niche of the larger company Anywhere.co, which means you get the best of both a small team and a larger company that knows outsourcing really well (similar to how LawPay is a legal niche of Affinipay). We’ve been with them for 2 years, and have been quite happy with the service. The price and value can’t be beat!
Exceeded Expectations and continue to excell
I have had nothing but positive experiences with Lex. From the dedication from tech support to the positive comments from my clients and potential clients. While I’m not deceptive about using a service, most my callers assume there is a person sitting at a reception desk in my lobby. Well done.