Clio is a powerful, innovative, user-friendly law practice platform that offers law firms an array of options for adding functionality through its extensive App Directory and open API.

Clio Highlights

Integrations. One of Clio’s standout features has long been the extensive list of apps with which it integrates.No matter what software and services you use, you can probably plug them into Clio. But in September 2017, Clio took this to another level by building the entire app around a robust API. Clio isn’t just law practice management software any more; it is a technology platform on which you can build your law practice systems.

Now if Clio doesn’t do something you in the way you wish it would, and if none of its App Directory integrations do either, you can go ahead and build your own app on top of Clio’s API that does exactly what you want, exactly how you want.

Design. Clio has embraced user-centered design in a big way. Clio customers play a central role in shaping Clio’s development roadmap, and Clio gauges its own success by its customers’ success. At its annual Clio Cloud Conference, the design team takes copious notes as Clio users demonstrate how they use Clio, or their frustrations and workarounds, and then incorporate what they learn into the development roadmap. Even if you never notice this focus on design, you’ll benefit.

Single-page app. Clio’s web app is now a single-page app. This means you don’t have to wait for the page to reload every time you click a button or link, making the web app feel faster and more responsive.

Pricing

Clio starts at $39/user/month for the Starter (basic) plan. Most firms will want to upgrade to the Boutique plan, for $59/user/month, and take advantage of features like document automation, third-party integrations, trust requests, and alternative-fee (flat and contingent) billing. Firms with more sophisticated workflows may need to upgrade to the Elite plan, for $99/user/month.

All plans include training and live customer support from 8am to 8pm Eastern, Monday through Friday.

Features

Clio Law Practice Management Software

 Clio
Websiteclio.com
Starting Price
 
$39/user/month
InstallationCloud
Apps
 
 
 
Web app
iOS app
Android app
Email Client
Calendar
Client/Contact Mgmt
Case/Matter Mgmt
Task Management
Secure Portal
Conflict Checking
Document Mgmt
Document Assembly
Timekeeping
Billing & Invoicing
Online Payments
Trust Accounting
Basic Bookkeeping
Full Accounting

Things You Might Want to Know

Security. Clio uses SSL to secure your session whenever you are logged into Clio. This is comparable to the level of security your bank uses. Additionally, you can secure your account with two-factor authentication and require all users to use strong passwords. Clients (and anyone else you add to Clio Connect) get that same level of security when logging into Clio Connect to access documents or communications.

Backup. If you are nervous about trusting Clio to keep your account backed up (this is an appropriate level of paranoia, FYI), Clio makes it relatively easy to back up your data to Amazon S3 with its Data Escrow feature. This sounds way more complicated than it is, and Clio’s step-by-step instructions will get you set up with Data Escrow pretty quickly and easily. If you sign up for Clio, you should absolutely set up Data Escrow. Whether or not you trust Clio in general, you can never be too redundant when it comes to backup.

Also, it’s not backup but Clio’s Recovery Bin functions as a short-term “undo” option in case you accidentally delete something and want it back.

Migrating. If you already use practice management software, Clio will help you migrate your data from your old software. Of course, the quality of the migration depends as much on the source (your old software) as the destination (Clio). When you contact Clio’s account migration team (open a new support ticket after you sign up), they will give you a good idea of what sort of results you can expect.

No matter what you use, Clio will not migrate certain things. These include historical accounting and billing information or documents stored in your old software. However, you can migrate your accounts receivable, and Clio’s bulk document uploader should be able to help with getting your documents into the new system. If you have a lot of accounting data in an old system, it probably makes sense to migrate to Clio at the beginning of a new year to minimize the time you spend on setting up your books.

Plugins for Outlook and Gmail. Clio has plugins for Gmail and Outlook so you can associate emails with contacts and matters in Clio.

Accounting sold separately. While Clio will handle your billing, trust accounting, and basic bookkeeping, you may need a full accounting software package like QuickBooks or Xero. Fortunately, you can integrate both with Clio.

Task templates. You can create reusable task templates, which make it easy to assign things like briefing schedules with a couple of clicks. Task due dates can depend on other tasks, but not on calendar items.

Track your marketing. With Campaign Tracker, you can generate unique phone numbers (routed to your firm phone number) to use with ads, create contact forms, and enter leads manually. It’s a simple solution to a common problem: figuring out where your clients came from.

Who Clio is For

Clio is the clear leader in cloud-based law practice management software. While Clio is good for most small firms, its App Directory and open API make it especially attractive for firms that want to build a system out of multiple tools, all working together. If you are shopping for law practice management software for your firm, Clio should be on your short list of options to test.

3 Reviews of Clio

  1. Jordan Couch says:

    A great product and an even better team behind it

    Your firm needs cloud based practice management software and Clio is the best option. It is not perfect, but it is really good and more importantly, they have an incredible team that goes above and beyond to keep improving. Think of Clio as the background database of your practice. All of the information for every single case you work on can be stored easily in Clio’s system. I have a case load of around 100 cases and I refer to Clio as my memory. Everything I need to know about a case gets put into Clio so that I don’t have to worry about storing information in my head (and Clio’s search feature is much better than my own memory recall).

    No matter how you bill, what types of legal problems solve, or what types of clients you serve, Clio can be used to fit your workflow. And if you can’t do it with Clio, there’s probably an ad on that will sync to Clio. Probably the best thing about Clio is that they have opened up their program so that other tech experts can build tools that sync with Clio (like accounting and time tracking software). This has enabled our office to automate a wide variety of tasks including calendaring, task assignment, and document creation. And it really speaks to the core value of Clio that makes it so remarkable. Clio is here to serve their customers. They seek out customers to observe and learn how their product can be improved, then they take those lessons and implement them as quickly as they can. If you have any doubts about how responsive their team is tweet a question to @goclio and see how quickly you get a response.

    In short, my clients love Clio, and I wouldn’t be able to practice at the level I do or with the enjoyment I do without Clio.

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  2. Tulin Acikalin says:

    New Clio is Deeply Flawed

    My small California family law firm has been happily using Clio for about 6 years. However, with the new Clio updates it takes at least 10 times longer to generate a bill as it did under the original Clio. When we generate hundreds of bills each month, it is not a time cost we are willing to absorb. We’ve contacted Clio about the problem but they have been non-responsive. We are regrettably now shopping for new practice management software.

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  3. Greg McLawsen says:

    The only law practice management *platform*

    Clio is the only true law practice management platform.

    What does that mean?

    The fantastic team at Clio made a critically important decision early on. Their product does not try to be all things to all lawyers. Instead of doing a million things – and invariably doing them only okay – Clio sticks to a core set of features, and does them very well. Then, rather than doing peripheral features within the application, Clio offers an open API. This allows any other application to “plug in” to Clio. So if you are a bankruptcy or immigration attorney, there are apps available to re-tool Clio for your specific practice needs. That brilliant approach means that Clio can focus on doing a best-in-class job at it’s core features, while letting users eat their cake too by strapping on additional applications.

    The New Clio, rolled our earlier this year, is phenomenally fast. I fully agree with my friend, Jordan (his review is above) that Clio’s support is outstanding. Any lawyer who uses Clio’s support as an excuse for (e.g.) not being able to generate bills is just masking his/her own incompetence. This application is so easy to use that it’s hard to imagine how you could screw it up.

    Highly recommended.

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