Did you know that fewer than 10% of clients who call a law firm will actually get to speak to a lawyer? Or that at least 40% of people who leave a voicemail or fill out a law firm’s web form wait two or three days before they hear back? Or that 11% of callers hang up within 10 seconds of calling a law firm because they’re frustrated at not getting to speak with the person they ask for by name? The question, really, is whether you know that most of us suck at law firm client satisfaction and customer service (or client service, if you prefer). This is a big problem and a huge opportunity. You can learn more about law firm client satisfaction on Lawyerist right here.