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Net promoter scores (NPS) are an excellent way to assess which clients are likely to refer other people to your firm. It is a key performance indicator (KPI) that small firms should be tracking.
Assessing attorney collections versus utilization rate is a key performance indicator (KPI) that small firms should be tracking.
KPIs help law firms figure out how they are doing in objectively quantifiable terms. However, most small firms don't fully leverage that sort of information. Here's how using an aged A/R report can help you.
KPIs are quantifiable values that show how well a firm is doing, but most small law firms don't take advantage of using them. Here's how to assess your client acquisition cost.
A KPI is a quantifiable value which shows how well a firm is achieving its key objectives, but most small law firms don't take advantage of using them. Here's how to implement a sales pipeline approach for your firm so you can estimate your future work.
It is critical for law firms to (a) set goals, and (b) measure their progress towards those goals. In order to do that, you must track your firm’s key performance indicators (KPIs). A KPI is a measurement that shows you how well you are achieving your primary goals. For example your client acquisition cost is the […]