Representing low-income clients can present challenges for lawyers who are not used to it, but learning to meet those challenges is a good lesson in basic client service. While we’re on the subject, what is the access-to-justice gap everyone is talking about, and can you really build a profitable law practice serving people who fall into that gap?

Is There Really an Opportunity to Find Paying Clients in the Access-to-Justice Gap?

In one of the essays from The Relevant Lawyer: Reimagining the Future of the Legal Profession, law professor Thomas Morgan says that in the 1960s, 55% of the NY bar primarily represented individual clients. By 1995, only 30% of the NY bar primarily represented individuals, with the rest focusing on business and government.

Growth, in other words, has been tied to business, not individual clients. So if business is where the money is, is it really possible to build a sustainable business representing clients who, by definition, can’t afford a lawyer?

Sam thinks so, but Aaron has questions.

Tips for Representing Low-Income Clients, with Martha Delaney


It’s not that representing low-income clients is hard; it’s just that low-income clients magnify problems you may not realize you have when representing other clients. On today’s podcast, Martha Delaney explains common misconceptions many lawyers have about representing low-income clients, identifies barriers to representing clients, talks about good client service.

If you represent clients, you’ll get something from this podcast — whether or not they are low-income.

Thanks to Ruby Receptionists for sponsoring this episode!

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