Podcast #8: Aaron Hall’s Client-Satisfaction Guarantee

podcast-logo-post-image
productivity-guide-cover

Personal Productivity for Lawyers

This quick-start guide to Getting Things Done and Inbox Zero also includes two shortcuts for those who want the benefits of GTD without having to learn the system.

Sam and Aaron talk with Jeena about why jerky law students become jerky lawyers, and then Aaron Hall explains why and how he is giving some clients a satisfaction guarantee.

Jerks in the Legal Profession

Two possibly-related things:

  1. Lots of lawyers are jerks (and not necessarily in a way that benefits clients).
  2. There is a movement to “humanize” law school.

Jeena Cho joined us briefly to explore the potential relationship between those two things and the surprising reaction to her HuffPo article (link #1, above) in which she argued that lawyers shouldn’t be jerks.

minnesota-attorney-aaron-hall1

Interview: Aaron Hall

Aaron Hall’s firm recently started offering a satisfaction guarantee to some clients. In other words, clients can unilaterally write down their bill if they aren’t happy with it. In this interview, we discussed the why, how, and the promising early results.

Listen and Subscribe

To listen to the podcast, just scroll up and hit the play button.

Thanks to Ruby Receptionists for sponsoring this episode of our podcast.

To make sure you don’t miss an episode of the Lawyerist Podcast, subscribe now in iTunes, Stitcher, or any other podcast player. Or find out about new episodes by subscribing to the Lawyerist Insider, our email newsletter. We will announce new episodes in the Insider, and you can listen to them right here on Lawyerist.

Subscribe

Get Lawyerist in Your Inbox, Daily

Current Articles
Current Lab Discussions
  • Two fiddy a month?

    That Ruby receptionist girl ain’t cheap, huh?

    • I had a similar reaction the first time I looked at Ruby, because I wasn’t paying any money to answer the phones myself. But then I realized that if I did start paying someone, it would cost a heckuva lot more than $250/month, especially if I paid someone to answer the phone full-time.