Chief among the amenities that belong in any office, law or otherwise, is coffee. Oh sure, you should have tea, water, and soda, but coffee is the king of non-alcoholic beverage consumption. It also gives everyone something besides each other and their phones to stare at during long meetings.

Offering coffee is basic client service, but how you serve coffee says a lot about your firm.

Next: The most-convenient way to serve coffee in your office.

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  • Nice job!

    If you serve high quality coffee.. how do you “show” it to your potential clientele? Client comes in and sits in front lobby… If your fancy coffee maker is in the kitchen, how do you present the new client with the specialness of your quality coffee?

    Is it appropriate to put your fancy coffee in the lobby and have them serve it themselves?

    • Expecting random visitors to operate your coffee-making equipment is a pretty high bar, I think, unless you opt for a K-Cup System.

      But if you serve pourover or use the Aeropress, I would definitely make the coffee in the lobby (whether you do it or have your staff take care of it), while you talk about coffee. It might be a nice way to break the ice with first-time visitors, and catch up with people you already know.

      If you really wanted to get fancy, you could even make up a small menu that you hand to visitors when they arrive (to include non-coffee beverages).

      And if you have room for a dishwasher, serve in proper cups, not paper.

      • That is a fantastic idea. I am going to execute.

        • Jim in San Diego

          To All Posters: It is so refreshing to read a “comments” column that is so positive, funny, and truly human. You all are obviously well-mannered, helpful people who want a discourse with others like yourself. So many of the “comments” on the net are mean, hurtful, nasty, and useless. Thank you for this bit of fresh air.

  • Very helpful post for the New Year. let’s get the important stuff right at the very beginning. I’m going to have to look in to the Moccamaster.

  • Sam, you and I are on the same wavelength with coffee. Aeropress, French Press, Chemex, v60, Kalita Wave… all amazing choices. And the electric kettle and burr grinder are clutch. Fun post.

  • Jonathan Stevens

    Great post for changing things up here! We recently installed a coffee lounge at our firm and the clients are loving it! First impressions are everything! Spot on post here bout some of the small details that can make you stand out from the competition.

  • static

    I fail to understand how virtual lawyers can serve their virtual clients virtual coffee in their virtual waiting room? Is this another secret Cloud or scanner post? And what does this have to do with the iPad?!?
    I think you’re just screwing with me and trying to hurt my feelings because I still use Chock Full o’ Nutz.

    • Mark Lyon

      You send them an electronic Starbucks gift card. They sit down at their local location and facetime you at your Starbucks. :)

    • Strong evidence that the virtual lawyers are trying to undermine the fabric of our society.

  • joe

    One word – Jura – great taste and single-cup convenience. Pricey, but worth it and you can use less expensive whole bean coffee.

  • Surely Jura is the most lawyerly of all coffee-maker brands.

    • They sure are pretty, at least. I don’t have any personal experience of them, though.

      • We’ve got one at the office, but as a tea-only caffeinist I’m stuck with taking my Jura in single malt form, so I can’t comment on the quality.

  • I’m going to have to go for espresso coffee every time for a few reasons. First – it’s fast to make with the right equipment. The stove top options and the french press all require time which, if your receptionist is in charge of coffee, is time that they are not spending at reception…. Second – it tastes the best (caveat here is that it slightly depends who’s making it). Even a fully automatic espresso machine will, in my view, beat most of the other options here.

    If you’re lucky enough to have a full time hospitality person and an easily opened cheque book – then the glitzy Marzocco looks pretty good to me….

  • John Howard

    Thanks for the information. I think that my office drinks the most coffee of any office. They love the stuff. They work really hard, which is why they might be drinking so much coffee. I think that I’m going to share this around the office and see what people have to think about it.

  • Mark

    I have both. If I have an older European client, I serve them espresso in a real espresso cup and the are very impressed and almost could care less if I’m a good lawyer!!!!