Free: 10 Things the Best Law-Firm Website Designs Have in Common
For seven years, Lawyerist has published an annual list of the best law firm websites. Now, you can find out what they have in common.
Keith’s book, The Marble and The Sculptor: From Law School To Law Practice, from which this post is adapted, goes on sale this week. If you are transitioning from law school to law practice, you should click that link and buy it right now. — Ed.
A market research firm estimates that a person living in a city 30 years ago saw up to 2,000 ad messages a day, compared with up to 5,000 today.
— New York Times, “Anywhere the Eye Can See, It’s Likely to See an Ad“
To live in the modern world is to be inundated with marketing. Every single surface of a city is littered with advertising. TV is omnipresent in almost every location, belching out commercials. Websites are plastered with banners, AdSense, and auto-playing videos. Visit a website on your smartphone and after five seconds your entire screen will be taken over, encouraging you to subscribe now.
Marketing is the process of communicating the value of a product or service to customers, for the purpose of selling that product or service.
Even on a personal level, everyone has become a marketer to some extent through social media. People post photos from vacation or check in at a hip new restaurant. No one posts pictures from a funeral. (Well, most people don’t. Some do.) No one checks in at an abortion clinic. That’s not appealing. It doesn’t properly convey the look or value that someone wants to project to their friends. So instead people curate idealized notions of themselves to share online.
Which, I suppose, works on some superficial level. But when everyone is a marketer, they become sensitive to marketing bullshit. Moving through life when everyone is selling you something all the time is exhausting. Childlike curiosity at the world around you is slowly replaced with indifference. As you become even more attuned to the marketing machine that is forcing itself on you all the time, indifference gives way to outright animosity. People have become so accustomed to being spammed with marketing messages all the time that they actively fight back against them. Skipping over commercials on a Tivo, muting an ad on Pandora, installing AdBlock in their browsers.
At the most basic level, you have to be willing to give without expecting anything in return.
Ultimately, people are just tired of being deceived. Tired of being fed marketing crap that touts the values and benefits of hollow products and lousy services. Any marketing attempts directed towards people are viewed with disdain and trepidation. If somehow you think things are different for lawyers, you’re sadly mistaken — it’s worse.
Lawyers, and some practice areas in particular (personal injury, DUI, criminal-defense), have been engaged in a race to the bottom in the marketing of their services for decades. Over-the-top, sleazy advertising has become synonymous with lawyers in the eyes of many people. The majority of lawyer marketing that appears on TV or online is so banal, hackneyed, and pandering it’s ridiculous. It’s an appeal to the lowest common denominator of society. It’s no wonder that people’s perception of lawyers have dropped so low. Marketing for lawyers is a sucker’s bet at best.
Well then, how do I get clients?
At the most basic level, you have to be willing to give without expecting anything in return. This is often difficult for many people. People, not just lawyers, expect quid pro quo for the things they do. But it is often especially true for lawyers, as their trade is knowledge. Lawyers have received specialized, narrow training in a field and they tend to want to closely guard this knowledge, because it enables them to charge clients hundreds of dollars an hour in return for access and use of that knowledge. It can be anathema to attorneys to share information freely, because it might somehow devalue their knowledge assets. So lawyers start to look at interactions as transactions. (Speak on the phone with client, bill .2 hours.)
You have to avoid this.
The best way to get more clients is to do good work for your existing clients. They will become your biggest cheerleaders. Nothing is more effective than recommendations from family and friends. So your number one priority should be to be the best lawyer you can possibly be. But if you’re just starting out, this is a difficult proposition. Your clients — if you have any — are likely Aunt Margret and your best friend since 2nd grade. You have to find a way to convey your abilities and skills as a lawyer to people you don’t already know. And marketing is no good unless you are trying to appeal to the uninformed and undiscerning. People do not enjoy being pandered to. What people do enjoy and appreciate is useful information and being treated with respect. It such a basic, simple premise that it seems almost ridiculous to have to need to point it out. But so, so many people fail at it.
Lawyers need to develop tangible skills in their practice areas, and then put those skills, and work ethic, on display in a manner that informs and respects others. If you are only going to be able to display those skills to your existing clients and relationships, it will likely do you no good. The people you already know are likely familiar with your skill set and work ethic. A lawyer needs to grow their number of relationships and expand the amount of people they know. The worst way to go about doing this is through the nebulous idea of “networking.” Most networking-focused events consist of professional service providers trying to pitch their services to each other. A waste of time if there was ever one. What you need to do is build genuine relationships with people, and be relevant in their lives.
Relationships are the currency of business
The best clients come from your “network” — the people with whom you have relationships. Someone who already knows you, who knows your practice and trusts you, is likely to going to refer someone to you who fits you practice. Essentially, these potential clients will have been “pre-screened” by your network and much more likely to have a viable case or problem (instead of, say, wanting to sue the government because their brain is being scanned by weather balloons).
If your response is “But I don’t like mingling with new people/I’m not good in new situations” — shut up, get off this blog, and come back in a few years when you’re ready to be an adult.
The wider and deeper your network, the more likely it is that you are going to be referred potential clients. It naturally follows that one of the most pressing questions new lawyers ask is this: how do I grow my network?
- First and foremost, you have to be present. You have to be in front of people. You have to go to events. Rotary club, art classes, wine tastings, Bar events, CLEs, luncheons, softball leagues, etc. Anything and everything you can think of, but get out from behind your computer. Making connections with people on social media doesn’t count.
- Being present is the first step, but it’s not enough. You have to be involved. Offer to help. Volunteer to be on a committee, write a newsletter, speak at events, coach your kid’s soccer team. Expect nothing in return. Make sure whatever you do, you treat it with the same respect and dedication that you do with your work. Volunteering to help is essentially displaying your work ethic to everyone involved.
- The good thing about being present and involved is that it will force you to interact with people you don’t know. In case it isn’t clear at this point, growing your network will involve talking to lots of strangers. If your response is “But I don’t like mingling with new people/I’m not good in new situations” — shut up, get off this blog, and come back in a few years when you’re ready to be an adult.
- Be persistent. Many people join a club, or some other sort of activity, attend a couple times, fumble around without any results, and write off ever trying to network. This is akin to trying to ride a bicycle one time, not being able to do it, and then swearing off bike riding forever. If you’re not the outgoing type, it’s unlikely that you’re going to be establishing lasting bonds with people the first time you attend a wine tasting class. You have to be steadfast in your commitment to growing your network.
- The number one thing that people fail to in networking, which leads them to think that networking is useless, is that they never extend the relationship. You would think it’s a plainly simple thing to do, but the majority of people fail at it. As relationships are established, you will have to extend them outside of where the relationship originally began. You’re never going to grow a relationship with a person at some cocktail hour with 100 other people there. Large social gatherings are there for introductions — a chance to make the initial contact, trade business cards. Once you’ve made the contact, the onus is then on you to make reach out to the other person.
- In building a successful network, the follow-up is the most important part. It’s like the follow-through of a baseball pitcher. Their movement doesn’t cease just because the ball has left their hand. Once you’ve had lunch or coffee or a meeting, you have to follow-up with a handwritten note. Not an email, not a phone call. Go out and buy nice stationery — not with your firm logo on it. Hand-write the address on the envelope. Don’t use a label. Use an actual stamp, not an office meter. Thank the other person for their time. Let them know you’re available if they ever need anything.
Personally, I have had great success with the above plan. As an example, recently I attended a panel unrelated to law. I went because I knew one of the panel’s organizers, and I like to support my friends. I sat in the front row because I’m that type of guy. Near the end, the panelists shifted to Q&A from the audience. During this time, legal topics came up, and the panelists were unsure of how to answer. My friend, the organizer, went to the microphone and said “that guy right there is a lawyer; I think he has experience on those issues.” So I stood up and addressed the question. I answered two to three more questions as the Q&A went on. After the session ended, about a dozen people from the audience came up to me asking questions, wanting my card. Not anticipating the need for cards, I ran out after the first few people. A couple of those people followed up with me an became clients. An example of natural networking at its best. I attended to be supportive of someone else, and it in turn benefited me. Another takeaway: go to places where other lawyers don’t. Yes, you should go to bar functions and hang out with lawyers, which will likely lead to mutually beneficial relationships and referrals. But you are not going to find potential clients at lawyer functions.
I’ve spoken with many other successful people — lawyers, doctors, MBAs — and they all follow the same plan to some degree. Quite frankly, it’s nothing new. It’s the same recipe for successful networking that people have been using for decades. But I guarantee you that someone is going to read this post, try the above plan, and get nowhere. Then I’ll get angry emails saying that I’m a liar or don’t know what I’m talking about.
The trick with the above plan is that your intentions must be genuine. The angry person is going to forget an essential part of step number 2, even though I’m writing it twice:
Expect nothing in return. Make sure whatever you do, you treat it with the same respect and dedication that you do with your work.
You can network all day long, but if your mind is not in the right place, it’s unlikely that it’s going to get you anywhere.