News flash: lawyers have strong opinions about minutiae. Like cover letters, judging from the comments on Roy’s post, A Personalized Cover Letter Should Accompany Legal Bills.
It turns out Roy is not alone in his belief that changing the cover letter on your invoice is the key to client satisfaction. Read it and weep: What Makes Clients Really Want to Pay Your Bills? on Res Ipsa Lawyer.
(For the record, I am of the firm conviction that nothing you put in your cover letter will make your client “really want to pay your bills.” It’s what you did with that billable time that matters, not how you characterize it at the end of the month.)