At the solo and small-firm conference in Duluth, MN, Matt Homann argued that successful law firms should re-focus on client service. This does not mean merely winning cases, but focusing on meeting—and exceeding—your clients’ expectations.

Well done, client service means happier clients and more bank for your marketing buck. Here are Matt’s ten rules to get you thinking:

Ten Rules of Client Service | the [non]billable hour
Ten Rules of Client Service Slides | the [non]billable hour