support

Outsourcing Series, Part 1: When Does Outsourcing Make Sense?

July 27, 2010

Outsourcing legal work has become a good option for many attorneys. It provides a way to get the help you need so you don’t have to work harder, just smarter. Outsourcing can be the right answer for you if your billable hours have increased enough that you are feeling the stress, you are turning away [...]

Read the full article →

The Alchemy of Law Practice

May 2, 2010

Whether you realize it or not, the legal profession is plagued by fear. Think about it—our clients are scared. Your area of practice doesn’t matter. All of our clients are scared of something, or they wouldn’t be talking to a lawyer. They are scared to lose what they have, failure, judgment and to be seen [...]

Read the full article →

How to Ask Other Lawyers For Advice

November 30, 2009

Although I give away a lot of information and advice, I am regularly contacted by other lawyers looking for more, on everything from fixing their computers (which I do not do) to handling a debt buyer lawsuit (which I do). Those who act as if they are entitled to my knowledge and time do not [...]

Read the full article →

Freshbooks: painless customer service

March 24, 2009

It is no secret that I love Freshbooks, but I was pleasantly surprised to find that it has excellent customer service, too. I could not figure out how to downgrade my account using the web site (you can’t), so I gritted my teeth and called the customer support number. Levi picked up after a couple [...]

Read the full article →

Time Matters: upgrade or drop dead

May 28, 2008

I just re-installed my licensed copy of Time Matters so I could close out my old files. I figured I might as well run the most up-to-date version, but when I visited the Time Matters website to look for the patches and updates, lo and behold, they have disappeared! Even completely free software offers patches [...]

Read the full article →

Ubuntu 8.04 “Hardy Heron” now available!

April 24, 2008

Version 8.04 of my favorite Linux operating system, Ubuntu, is a big deal. It is a collection of small changes that add up to a big improvement. It is also a long-term service edition, meaning Canonical will support version 8.04 for twice as long as its regular releases. 7.10 was a big leap. 8.04 is [...]

Read the full article →

← Previous Entries