support

How to Ask Other Lawyers For Advice

November 30, 2009

Although I give away a lot of information and advice, I am regularly contacted by other lawyers looking for more, on everything from fixing their computers (which I do not do) to handling a debt buyer lawsuit (which I do). Those who act as if they are entitled to my knowledge and time do not [...]

Read the full article →

Freshbooks: painless customer service

March 24, 2009

It is no secret that I love Freshbooks, but I was pleasantly surprised to find that it has excellent customer service, too.
I could not figure out how to downgrade my account using the web site (you can’t), so I gritted my teeth and called the customer support number.
Levi picked up after a couple of rings, [...]

Read the full article →

Time Matters: upgrade or drop dead

May 28, 2008

I just re-installed my licensed copy of Time Matters so I could close out my old files. I figured I might as well run the most up-to-date version, but when I visited the Time Matters website to look for the patches and updates, lo and behold, they have disappeared!
Even completely free software offers patches and [...]

Read the full article →

Ubuntu 8.04 “Hardy Heron” now available!

April 24, 2008

Version 8.04 of my favorite Linux operating system, Ubuntu, is a big deal. It is a collection of small changes that add up to a big improvement. It is also a long-term service edition, meaning Canonical will support version 8.04 for twice as long as its regular releases.
7.10 was a big leap. 8.04 is a [...]

Read the full article →

Update from Time Matters consultant: okay, okay, Time Matters 6 through 8 were pretty bad, but it’s better now, I promise!

March 28, 2008

In a comment on the ever-popular “Speeding up Time Matters” post, Tom Rowe, who is apparently a Time Matters consultant, wrote the following:
As a long time CIC and Time Matters users, I have to say that many of the posts here are fair. I am sure that many of the posters who are/were using TM [...]

Read the full article →