Posts tagged as:

communication

Email Etiquette Guide for Lawyers

February 8, 2010

Given attorney’s busy schedules, communicating over email is many times preferable. The ease of email, however, sometimes overshadow a number of problems with email communications. A New York Housing Court judge has developed a helpful “email etiquette guide” to alleviate the most common problems.

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Consider Client Testimonials

January 8, 2010

Testimonials offer a great opportunity to brag, gush and tell the world how great you are. Many times these few words offer a more trusted opinion than something your potential clients might hear from you. However, you should still ensure your testimonials support your company’s message and don’t sound fake—it is surprising how often testimonials [...]

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Organize Group Communications

January 7, 2010

If you work at a firm with more than two employees, you have undoubtedly encountered long email chains in reference to a case, an upcoming meeting, or marketing event. From my brief experience of corporate life, long email chains quickly becoming unreadable and distilling the useful information is skill within itself. A new program, Cc: [...]

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Develop Strong Client Relationships

January 4, 2010

Different lawyers have different approaches to client interaction. Some lawyers talk very little with clients after their initial meeting. Other attorneys take a more collaborative approach and involve clients nearly every step of the way, sometimes to a fault. Whatever approach you use, make a conscious effort to develop a strong rapport with every client.
Be [...]

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Encrypted Client Communication May Be the Wave of the Future

September 22, 2009

I predict that within approximately 2-3 years, lawyers in most jurisdictions will communicate and collaborate with their clients using some type of an encrypted network.
This will occur as a result of the enactment of laws to protect consumer data, and because of the inherent flexibility of emerging legal technologies.
New laws and regulations
A number of states, [...]

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Communicate Simply, and Be Understood

August 27, 2009

One of the biggest problems with The Law is that it does not make much sense without a translator. This is why so many clients ask lawyers to translate legalese into plain English.
This can be a serious problem. For example, I spent the morning in court yesterday, watching debt collectors get bench warrants on orders [...]

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“Send me a postcard, drop me a line . . .”

November 14, 2008

The following is a fictionalized account of a conversation between the plaintiff’s attorneys in Illinois Central Railroad Co. v. Broussard, No. 2007-CA-01010-COA (Miss.Ct. App. Sept. 30, 2008), as reported at 24 Lawyers’ Manual 535 (Oct. 15, 2008).
Associate: You know that asbestos case we filed a couple of weeks ago?
Partner: You mean Broussard? Yeah, that was [...]

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Texting clients – r u 4 real?

September 23, 2008

You see them everywhere: heads bowed, thumbs flying, oblivious to the things they’re about to walk into. They’re people texting friends and family on their cell phones, the communication method du jour, favored by the under-30 set (although the rest of us are not immune).
Over the last 30 years, we’ve gone from the formality of [...]

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