client relations

Get to Know Your Clients

February 23, 2010

It is easy to focus on clients legal problems and the surrounding issues, and lose track of who your clients are. Do you know where your clients are from? Where they work? Are they soccer fans? Most of the time, those details are not pertinent to your case. But they are extremely relevant to your [...]

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Should You Be Glued to Your Phone?

January 12, 2010

The internet allows potential clients to contact you via email, or your website, or even your blog. But lots of individuals want to talk to a real person when they are in distress. If you are a solo or small firm, answering the phone all day can interrupt other client meetings or working on another [...]

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Accepting Walk In Clients

January 9, 2010

Whether your office is on a street front, or inside of a skyscraper, at some point a random potential client has walked into your office seeking legal advice. Love it or hate it, make sure your firm has a defined policy. Here are a few things to consider.
Why you should accept walk ins. Clients are [...]

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Consider Client Testimonials

January 8, 2010

Testimonials offer a great opportunity to brag, gush and tell the world how great you are. Many times these few words offer a more trusted opinion than something your potential clients might hear from you. However, you should still ensure your testimonials support your company’s message and don’t sound fake—it is surprising how often testimonials [...]

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Develop Strong Client Relationships

January 4, 2010

Different lawyers have different approaches to client interaction. Some lawyers talk very little with clients after their initial meeting. Other attorneys take a more collaborative approach and involve clients nearly every step of the way, sometimes to a fault. Whatever approach you use, make a conscious effort to develop a strong rapport with every client.
Be [...]

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Tricks for Timeliness

December 10, 2009

Other then a random earthquake, there is no good reason to be late for appointments and meetings. Try a couple of these tips to ensure your timely arrival.

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Reconnect with Former Clients

December 9, 2009

Sometimes the best potential clients are the ones you already had—keep in touch to keep your practice busy.
One of the best ways to keep in touch is a quarterly newsletter (email or otherwise) to former clients. Use the newsletter to keep clients up-to-date on new practice areas, new employees, and your office location.

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Holiday Season is Networking Season

December 6, 2009

Holiday season is filled with great opportunities to network at social gatherings, so make the most of the opportunity.

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Ask Clients to Rate You

November 25, 2009

Building client loyalty is about more than just getting a favorable settlement or winning a case (although both help). Did you treat your client with respect? Did you promptly return phone calls? Just because you achieved a good final outcome does not mean a client will say positive things about you.
Survey your clients to improve [...]

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Improve Client Relationships

November 13, 2009

Winning cases and setting precedent is important, but never lose focus on serving your client. If you have trouble developing a rapport with your client, there are steps you can take to fix it, which will benefit both of you in the long run.
Lawyers love to hear themselves talk and sometimes miss out on important [...]

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