client communication


Exude Professionalism: Get a Real Email Address

Email addresses from webmail providers are amateur-looking. Buy your own domain and set up a professional email address to grab your clients' attention and exude professionalism.

Does Using Gmail Put Attorney-Client Privilege At Risk?



9 Epic Responses To Legal Threats

In the rare occasion where the absurdity of a threatened legal action matches up nicely with the devil-may-care attitude of a client, you get the stuff of internet magic: the epic smackdown letter.


This Post is Privileged and Confidential

Email disclaimers should be sparingly used, appear at the beginning rather than the end of the email, and state that information in the email is confidential or privileged only when it really is.


Astroturfing to Technethics, the New Vocabulary of Ethics

New technology brings new words, and the evolution of legal ethics and social media is no different. Fun terms like "astroturfing" and "technethics" have joined the discussion.


Can You Disseminate Embarrassing Client Information Online And Get Away With It?

A Virginia lawyer's blog including embarrassing details about clients is protected by the First Amendment -- but not exempt from attorney advertising rules.

disclaimer picture

Does Your Disclaimer Really Disclaim?

Lawyers put lengthy disclaimers on everything they send, but do they actually do any good? Perhaps – so they are worth using just in case.


Cloud Computing — Storm Ahead?

Cloud computing is gaining ground daily, but how are lawyers to comply with ethical obligations when the rules have not caught up to technology?


Firing a Client

Lawyers spend their entire careers representing clients and chasing potential ones. Sometimes, however, a client's actions leave a lawyer with only one options: fire the client.


Government Spying on Privileged Communications

The government admits it is spying on all of our phone calls and many people's internet usage. Are your client communications still privileged when the government is watching?


Don’t Be Facebook Friends with Clients — the Ethical Perspective

Ethics of why attorneys should not be Facebook friends with their clients and how they can navigate social media ethically.


Stay in Touch with Former Clients

Former clients are an often overlooked source of potential new work or referrals. Read our tips for staying in touch.


The Real Cost of a Problem Client

The hidden costs of a problem client can easily outweigh the fee they paid.

Face It — Bad Legal Writing Wastes Money

If you want to save your firm and its clients money, focus on the hard and opportunity costs of bad legal writing.


Avoid Your Client’s Cold and Stay Healthy

How attorneys can deal with sick clients while maintaining strong client relationships.