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Paperless Office Essentials

by Sam Glover on December 7, 2011 in Legal Technology, Practice Management

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I went paperless over six years ago, shortly after I started my own law firm. It was one of the best law practice decisions I ever made. I have saved lots of time and money, and I have been able to take my files with me everywhere I go (if I want to). Plus, my digital, encrypted, and backed-up files are far more secure than paper could be.

The decision to go paperless is a no-brainer, but many lawyers who want to leave paper (mostly) behind just don’t know where to start. This list of essentials includes everything you need to get started.

ScanSnap S1500

If you are going to go paperless, you will need to turn paper into digital files. The easiest way to do this is with a document scanner, and the best document scanner to put on your desk is the Fujitsu ScanSnap S1500 (or S1500M for Mac). It’s also a great deal, because in addition to the scanner, you get a copy of Acrobat Standard (or Pro, if you get the Mac version). That’s a $250 software package with your scanner!

Acrobat

If you get the ScanSnap, you can probably skip this section. The version of Acrobat that comes with the ScanSnap will probably do everything you need it to.

Otherwise, you will need a copy of Adobe Acrobat. If you aren’t familiar with Acrobat, it is software that lets you edit PDF files, including adding, removing, inserting, and extracting pages, adding watermarks, page numbering, and annotations, and much more. If you go paperless, you will need to do this.

You can get by with Acrobat Standard, but you are better off with the Pro version, which adds useful features like Bates-stamping.

A bigger (or a second) monitor

Since you will be viewing documents on the screen more often, you will want to be able to look at two pages (at least) side-by-side. The smallest monitor that will do this comfortably is a 21-inch monitor, although a 24″ monitor is closer to ideal.

Better yet, get two. If your graphics card has two outputs (or if you upgrade your graphics card), you can get two monitors and spread out your work!

The best value overall is probably the 24″ Dell UltraSharp U2412M. The price goes up and down on Amazon, but generally it is about $350. If you aren’t picky about color accuracy and viewing angles, however, you can definitely get by with something like this 21.5″ Asus for about $150.

A shredder or shredding service

Once you go paperless, you will be throwing away more paper, so you will need a shredder or shredding service.

If you get a shredder, it doesn’t really matter which one, so long as it doesn’t do “ribbon”-style shredding. Just get something with a pretty solid duty cycle, like this Fellowes shredder, so that it will last.

You can also sign up for a shredding service like Iron Mountain, which is what I do. Iron Mountain picks up our shredding bin every 8 weeks for about $20 per month. It’s a good value and a lot less time spent feeding pages through a shredding slot.

Recordable CDs, mailing sleeves, and envelopes

After I eliminated my own stacks of paper, I stopped sending stacks of paper discovery, as well. Instead, I just burn everything to a CD, slip it into an envelope, and mail it with standard postage. I’ve saved hundreds, if not thousands, of dollars on copying and posting costs over the years as a result.

To do this, all you need is a CD burner (which your computer almost certainly already has) and a stack of recordable CDs and sleeves. I use these half-page envelopes to mail discs, because they don’t require extra postage.

A file sharing service or file server

There are tons of ways to organize your files, but I prefer to stick with the regular old file manager on my computer. After all, computers are built from the silicon up to manage files. If that is good enough for you, then you don’t need fancy (and expensive) document management software; you just need a way to access your files from all your computer and share them with colleagues.

Dropbox, SugarSync, SpiderOak, and Box.net are all good options for a dead simple way to sync files across all your devices, and with others at your firm. Just put all your files in your Dropbox, and you have a perfect replacement for a file server.

If you want more control, you can set up your own file server, but don’t even think about it unless you already know something about administering and securing a server. Stick with Dropbox, if you don’t.

If you think you want a more robust document management system, there are a lot of options, and you will want to shop carefully for one that fits your firm’s needs.

Backup

Going paperless can be much more secure than maintaining paper files, but a bulletproof backup strategy is critical. At a minimum, use an external hard drive for daily backups. The Western Digital Elements 1TB drive is an ideal, no-frills backup drive. Just use the built-in Windows backup tool to make a daily, incremental backup, and you’re all set.

You should also back up your files remotely. If you use something like Dropbox, that’s good enough, since it saves backup versions of your files for 30 days. If not, consider Mozy.

As a general rule, you should have at least two backups in at least two different places. Test them regularly to make sure they work properly.

An iPad

Okay, an iPad is not remotely essential, but it is really nice to have. Add an app like GoodReader, and you can sync your files to your iPad instead of lugging along your laptop.

A plan

Before you go paperless, take a few minutes (at least) to decide how you are going to convert your existing paper files into digital files, and how you are going to process and organize your files going forward. Then, dive in.

Here’s what I recommend.

If your existing paper files are few—say 3 bankers boxes or fewer—take an afternoon or two and scan them yourself. Or just return closed files to your clients instead of saving them. If you have any more, or if you don’t want to lose a day to scanning, hire someone to do the scanning for you (there are plenty of companies that specialize in this).

Going forward, use your inbox as the “gateway.” Nothing should leave the inbox without being scanned, first, then reviewed, mailed, filed, or shredded, as appropriate. That way, it’s easy to tell what has been scanned (everything that’s not in your inbox) and what hasn’t (everything in your inbox).

Take a few minutes to come up with a plan, then start scanning!

(photo: Shutterstock)

Read the comments below or add one of your own.

Jeremiah December 7, 2011 at 10:10 am

I just bought a ScanSnap S1500. This thing is AMAZING.

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Adam Williams December 7, 2011 at 10:15 am

This is a great article, and provides a great summary of the major points. However, you can’t always assume that attorneys use a PC running Windows. As Apple’s market share grows, backup options such as “Time Machine,” PDF editors such as “PDF Pen” are becoming more popular (and are a less expensive altarnative to Windows-based products). I wholeheartedly agree with your iPad suggestion, though. I recently purchased one, and figured it was a frivolous/luxury item. It’s quickly become a necessity. Again, great article. I’ll be sharing with my coworkers.

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Sam Glover December 7, 2011 at 11:25 am

I never assume everyone uses a Windows PC. Everything I’ve recommended is cross-platform, which is what I always look for.

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William Chuang December 7, 2011 at 11:33 am

The Dell Ultrasharp U2412 is worth the extra lucre because of its 1920×1200 resolution. Most displays nowadays are designed for viewing HD video at 1920×1080. The extra bit of vertical screen real estate allows a document to fit on the display much better.

Disk-encryption is necessary if you are setting up an paperfree office. I recommend TrueCrypt to encrypt hard drives, and also to set up an encrypted partition on cloud storage servers such as DropBox.

As for a file server, a Synology NAS allows for remote access and network storage very cheaply and relatively easily. If you have ever forwarded a port to set up VOIP or Bittorrent, you are ready to go on the NAS portion. The Synology also has built-in hardware AES encryption of its data, so the data will be secure.

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Sam Glover December 7, 2011 at 11:40 am

Totally agreed on the UltraSharp. It’s just a much better monitor all around, and the extra $200 isn’t a big deal on a monitor you will own for many years.

I think it’s a good idea to encrypt anything mobile, but I’m not sure it’s absolutely necessary for computers that stay locked in your office. I prefer Bitlocker, but since that only comes with Windows Ultimate, TrueCrypt is a great alternative for other Windows users. Mac users should use the built-in FileVault. For making Dropbox more secure, SecretSync sounds like a really easy-to-use option, if the idea of encrypted file containers sounds like gibberish.

There are as many ways to set up a file server as there are comfort levels with technology. The Synology NAS sounds like a cool option for those who are willing to do tweak their router settings.

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William Chuang December 7, 2011 at 2:11 pm

The downside to the paperless office is the portability. While a thief wouldn’t be able to walk away with paper files (nor would they be inclined to do so), they definitely will and would take your desktops. TrueCrypt is relatively painless, so I personally encrypt all computers that I use to access client information.

I’m a huge fan of my Synology. It is a bit of a pain to set up if you’re not a technologically-inclined person but even hiring someone to set it up for you is definitely worth it.

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Sam Glover December 7, 2011 at 2:22 pm

It’s funny you say that. The only time my office has been broken into, the thieves took my postage stamps and camcorder, but ignored everything else. Fair point, though. I should probably encrypt everything, just to be sure.

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William Chuang December 8, 2011 at 9:44 am

Eek. Postage stamps. I hated having those things around—they were always disappearing. I finally moved onto Stamps.com and a DYMO LabelWriter. That doesn’t fall under the category of paperless office essentials, but it certainly saves a ton of time with regard to sending letters. It’s also easier to audit where the postage is going.

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Krueger December 7, 2011 at 12:37 pm

Incremental backups? Nooooooo……
Buy 4 more WD Passports and make a FULL backup every night. If something goes wrong, every file is right there to restore. With incremental backups, you will need to go through every single one, all the way back to your last full backup, to completely restore your data.
After all, your computer has nothing to do all night, right? So buy more drives and do full backups-yes it is more expensive but we are talking about your data, presumably including all your time and financial data. Buy the extra drives (two of them offsite until they rotate in etc) and sleep well knowing you are fully protected

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Sam Glover December 7, 2011 at 12:47 pm

You can still access all your files or do a full restore with incremental backups, and it isn’t as cumbersome as you describe.

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Bob Striker December 13, 2011 at 5:08 pm

In my opinion, you should be doing full backups every night and hourly incremental backups a la Time Machine. The true value in the incremental backup is when you’ve accidentally screwed up your 20 page document and can easily go back to your last backup. Of course that’ll be much easier once more software products include automatic versioning of their documents.

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Charles Jannace December 7, 2011 at 7:56 pm

Dropbox is nice but Carbonite performs automatic backup of all files and folders AND permits remote access of all the files on PCs, Macs, iPads, and iPhones.

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Sam Glover December 7, 2011 at 8:13 pm

So it’s basically the same, but without the syncing capability?

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Charles Jannace December 8, 2011 at 5:45 am

Carbonite syncs automatically in the background as long as your PC or Mac is on at an interval that you establish. I have no pecuniary interest in Carbonite but I’ve been using it for years and nothing that has come after it beats it because of the cloud backup features. Carbonite made external or portable hard drives obsolete. I’ve been using an iPad since it was available. When you add LogMeIn Ignition into the mix, which allows you to remotely access all software and files on your PC or Mac, and create or edit them, just like you were sitting at your desk, wasting time waiting to get called in Court, isn’t as bad as it used to be.

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Dave S December 7, 2011 at 9:08 pm

What is the cost of Carbonite? I’ve been just manually backing up every few days with an external hard-drive (Seagate- they’re priced well and have been dependable) that I keep remotely- I keep the backup harddrive at home.
It may be worth it to get Carbonite or something similar.

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Charles Jannace December 8, 2011 at 5:53 am

Where the rubber meets the road with Carbonite is when there is a hard drive crash or virus infection. One of each happened to me (the virus was BEFORE I installed Kaspersky and still used Norton). In each instance Carbonite worked like a Swiss watch and uploaded all of my data files after a new hard drive was installed and software installed. Nothing was missing because the backups are automatic and frequent.
BTW, another alternative that I’m just getting into is Google Docs. It keeps your documents on a cloud that you can edit and access anywhere. No hard drive needed.

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Dave S December 7, 2011 at 9:13 pm
Charles Jannace December 8, 2011 at 5:57 am

The best scenario IMO is keeping all data files on one server and paying for one Carbonite subscription instead of paying for a subscription for each PC or Mac that you have (like I used to do).

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Alan Fleming December 8, 2011 at 8:29 am

You missed off encryption software, for every device that can or will contain confidential information.

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Charles Jannace December 9, 2011 at 6:22 am

One more thing: I know people love their Scansnaps and they are great scanners but when you really need a workhorse with additional features and no Scansnap software (Acrobat does all the work) look into a Fujitsu fi-6130. It is my main scanner and worth every penny. Just compare online and you’ll see what I mean. I got mine at newegg.

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Dave S December 10, 2011 at 1:03 pm

Also, our office just started using ExhibitView for trial presentations.

It looks like a good value.

http://www.exhibitview.net/exhibitview-productoverview.html

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