I have mentioned the Activities tab in Outlook several times, but I don’t think I have explained exactly how to get to it. The Activities exists as a tab in Outlook 2000-2003, and as a button in Outlook 2007. Open up any contact and look just under the task bar and menu, and you should see several tabs (2000-03) or the Ribbon (2007). The second tab is the Activities tab. The Activities button should be visible on the default Ribbon in 2007. Click it, and all your e-mails to and from that contact should show up in a few seconds. If you have linked any contacts, appointments, or tasks to that contact, those will show up as well. This is how I track cases (using contacts in a separate folder as cases) similar to the way
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