Improve Client Correspondence
Well-written client correspondence is a great way to improve client communication. With the increased use of email, many client communications are in writing, rather than in person or over the phone. The ease of email sometimes leads lawyers to forget important details, like punctuation or spelling.
Remember your audience. You are not talking to a judge or opposing counsel, you are talking to the client. Long-winded paragraphs about the law are usually not wanted or helpful. If you are dealing with a sensitive issue, show some compassion.
Proofread. Clients might be paying for your brilliant legal mind, but that does not excuse sloppy correspondence. Use your spellcheck, check for missing words, etc. Make sure your letters to your client are as brilliant as you are.
Be definitive about follow up and contacting you. If you indicate some issue that needs follow up on your end, give your client a time frame, “next week, Monday, by the end of the month, etc.” That should eliminate confusion on the client’s end. In case it does not, be sure to express a willingness to speak with them if anything is unclear.