It is no secret that I love Freshbooks, but I was pleasantly surprised to find that it has excellent customer service, too.
I could not figure out how to downgrade my account using the Freshbooks web site (you can’t), so I gritted my teeth and called the customer support number.
Levi picked up after a couple of rings, and was friendly and helpful. Because my needs are in between the plans offered, he even created an in-between plan for me that is better tailored to my needs (making it a good thing I could not make the changes myself on the website; I would have ended up paying more.)
The number for Freshbooks customer service is 1-866-303-6061. Call with un-gritted teeth if you need help.
Sam Glover has been writing about law practice technology, management, marketing, and other stuff on Lawyerist since 2007. He consults on appeals and motion practice in his solo practice. When he isn't blogging or lawyering, Sam drinks espresso and plays with fountain pens.
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Nice! Levi is our hero here at FreshBooks. We printed out your post and taped it on our wall of satisfied customers :)
I had the same exact experience. I needed a quick tip on how to perform a specific function that was stumping me, and within a few minutes on the phone my problem was resolved. Great service!
I used FB for awhile, and really liked it. And it’s always coming out with new features. I had to switch over to a total PM system.
I love FreshBooks too! I haven’t had any need to call customer service, which is a great testimony in and of itself!
When I used FB, I really liked it. Too bad I had to move over to a total PM software.