It is no secret that I love Freshbooks, but I was pleasantly surprised to find that it has excellent customer service, too.
I could not figure out how to downgrade my account using the web site (you can’t), so I gritted my teeth and called the customer support number.
Levi picked up after a couple of rings, and was friendly and helpful. Because my needs are in between the plans offered, he even created an in-between plan for me that is better tailored to my needs (making it a good thing I could not make the changes myself on the website; I would have ended up paying more.)
The number for Freshbooks customer service is 1-866-303-6061. Call with un-gritted teeth if you need help.
Sam Glover is a business and consumer rights lawyer and the creator of Lawyerist.
Lawyerist is the #1 law practice blog. We write about marketing, practice management, career development, and more.
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Nice! Levi is our hero here at FreshBooks. We printed out your post and taped it on our wall of satisfied customers :)
I had the same exact experience. I needed a quick tip on how to perform a specific function that was stumping me, and within a few minutes on the phone my problem was resolved. Great service!
I used FB for awhile, and really liked it. And it’s always coming out with new features. I had to switch over to a total PM system.
I love FreshBooks too! I haven’t had any need to call customer service, which is a great testimony in and of itself!
When I used FB, I really liked it. Too bad I had to move over to a total PM software.