Lawyering Skills

Client intake & communication, legal research & writing, time management, and more. It takes more than a marketing plan to serve clients well. We can help you there. (But if you are still trying to get clients, check our our free course, below.)

When To Return a Client’s Fee

August 31, 2010

A lawyer recently faced a situation in which she had agreed to represent a client at a hearing, had collected the fee in advance and made arrangements to meet the client at another location before the hearing.  The lawyer prepared for the hearing and went to the agreed-upon meeting place, but the client did not [...]

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Are You Helping Clients Achieve Their Goals?

August 18, 2010

Litigation attorneys engage in contentious battles to get the best outcomes for their clients. Many times, however, lawyers can get so engaged in the case that they lose sight of their client’s goals. Never forget that your job is help your client achieve their goals.

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Train Your Clients

August 18, 2010

As he frequently does, Seth Godin caught my eye with Train Your Customers: Yes, you can train them. By rewarding some behaviors over others, by keeping some promises not others, by having some expectations instead of others, you get the audience you deserve. Several of Seth’s trained customer behaviors apply equally well to legal clients:

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Marketing and the Human Touch

August 16, 2010

In a previous post for Lawyerist, I discussed how ‘old school’ methods of communicating with clients may be more effective now that technology seems to be taking over our lives. The same applies to your marketing. In this world of electronics, the most novel marketing approach might be the least ‘updated’ one — the human touch.

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Outsourcing Series, Part 2: What Tasks You Can Outsource

August 2, 2010

In this second part of a three-part series on outsourcing, we’ll focus on what tasks are best for outsourcing to a contract attorney. While it is possible to outsource almost any legal matter, you must make sure that your client is in the know. If your client expects you to personally handle the work, or [...]

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Maximize Your Return on CLE

July 28, 2010

For many attorneys, getting your CLE credits is something done every three years, and consists of attending whatever is available in June or July. For others, they attend with good intentions but quickly find themselves killing the battery on their smart phone before lunch. If you want to actually learn, it can be done.

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