It is no secret that I love Freshbooks, but I was pleasantly surprised to find that it has excellent customer service, too.
I could not figure out how to downgrade my account using the Freshbooks web site (you can’t), so I gritted my teeth and called the customer support number.
Levi picked up after a couple of rings, and was friendly and helpful. Because my needs are in between the plans offered, he even created an in-between plan for me that is better tailored to my needs (making it a good thing I could not make the changes myself on the website; I would have ended up paying more.)
The number for Freshbooks customer service is 1-866-303-6061. Call with un-gritted teeth if you need help.